Moe’s Southwest Grill

About

Mexican, Tex-Mex

Price Range : Under $10 ($)

  • star
    Yelp rating
    2.5 stars

Location

Adress: 1808 Dupont Rd, Ft. Wayne, IN 46818

Phone: (260) 490-6637

Work Hours

Mon 11:00 am-9:00 pm
Tue 11:00 am-9:00 pm
Wed 11:00 am-9:00 pm
Thu 11:00 am-9:00 pm
Fri 11:00 am-9:00 pm
Sat 11:00 am-9:00 pm
Sun 11:00 am-9:00 pm

Business info

  • turned_in_not
    Health Score
    73 out of 100
  • list_alt
    Takes Reservations
    No
  • directions_car
    Delivery
    No
  • move_to_inbox
    Take-out
    Yes
  • credit_card
    Accepts Credit Cards
    Yes
  • accessibility
    Good for Kids
    Yes
  • group
    Good for Groups
    No
  • volume_up
    Noise Level
    Average
  • transit_enterexit
    Outdoor Seating
    No
  • wifi
    Wi-Fi
    Free
  • tv
    Has TV
    Yes

Reviews

  • Zack T.

    star star star star star 19 April 2021

    Nadine was very polite and prepared my food perfectly and helped her staff out all at the same time. Awesome experience.

  • Scott B.

    star star star_border star_border star_border 18 April 2021

    Usually it is well ran, efficient, & very fresh.

    While I noticed they were training a couple of people, the Queso dip was basically cold that I paid $3.79+tax for, they ran out of the Hot Salsa, and they ran out of Southern tea.

    Hopefully they get back to their normal or I will have to find a new Keto friendly Mexican place....

  • Nina R.

    star star_border star_border star_border star_border 14 April 2021

    If I could give a zero rating I would. So I went in this afternoon for lunch at work. I wanted a steak bowl but they were out of white rice at the moment, so I settled for steak tacos. After the cashier (I am assuming she was new..) was having trouble with the register and waiting 5-10 minutes (which is fine.. I understand, and she was very kind) they rang me out, I wanted my order to go, which they had in a tray already, I went back to work, looked at my food.. saw I had... maybe like.. 10 chips? Not even.. and my limes that I had got with my tacos, were so old, they looked like someone squeezed the juice out of them. So I tried calling, no answer.. tried about two more times before someone finally answered (which they were busy, I understand) and I told them I wanted my money back, I was very upset. So I drove back, waited again, at this point.. I had like 5 minutes left of my lunch. I didn't have my card on me of the refund, they refused to give me my money back, and wanted to give me a coupon for the mix up, I asked them if they could give me cash, since I was In a huge hurry to get back to work. I understand they were trying to do their job, but I'm sorry, if I am going to spend 15 bucks on 3 tacos, and a cup of queso, I expect quality service. I did say some choice words, which I shouldn't have, and have been getting very condescending emails from the regional manager, I have to say. This is probably the worst Moe's I have even been too, I know when you have a to go order, they give you chips in a bag, and it's definitely more than 10 of them. But to not give me my money back, and for you regional manager to be the same way and treat me like shit, when I admitted to what I did was wrong is unacceptable, we are human.. but I went 9 hours at work without any food. Hope you're happy.

    I use to praise Moe's for their customer service and for the phenomenal food. Thank god, there is a plethora of Mexican restaurants, and fast food Mexican food that I can go to, I'd rather get ecoli from chipotle than deal with what I deal with. I'll never go to another Moe's again, and also... word of mouth is a wonderful thing.

  • Trisha G.

    star star_border star_border star_border star_border 14 April 2021

    This is so sad.  Terrible food.  My son only likes cheese and meat.  But the guy making thought it was too scrawny so he put on a half lb of cheese.  Absolutely insane.  6 pieces of chicken.  Like they dont even realize the cheese is more expensive  than the chicken
     So his burrito  has 2" round and all shredded cheese.
    Mine was gross too.  Cilantro rice had way too much lime.  Entire burrito tastes like lime.  I am done with Moes.

  • Dave W.

    star star star_border star_border star_border 13 April 2021

    Food is great.  For whatever reason they refuse to open there drive thru line and can't handle orders made in advance.  Every time we use the app they don't make it until we get there.  That's WHY people use the app...so they don't have to wait in a long a** line.

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